Life Smile Support Services Email Answering Services Phone Support Services Chat Support Services Back Office Services Plans and Prices Infrastructure Quality FAQ's

TESTIMONIALS

As a company we are very happy and highly satisfied with the decent professional approach of your executives handling our valued customers. I am much impressed by your work culture, efforts and over all skills employed by you in making our campaign most popular and successful within a short time... thanks. CEO, Mortgage Services, USA

FACILITY IN PICTURES

Life Smile specializes in providing effective customer support that is inevitably integral to the success of any business organization. In the world of fierce business competition, survival is the keyword - which involves not only a vibrant and dynamic attitude while carrying out the business but also ensuring a flawless customer support service because no matter 100 or 10000- whatever number of phone calls or Emails you receive per day, just one missed phone call or an Email can be a missed business opportunity, and with Life Smile you will find an inbound call center to be a professional and cost effective extension of your business. Life Smile inbound call center services will cater to your customer support needs and our efficient answering service will also allow you to be confident when you are away from your office, not carrying the worries about your business ...knowing that all your calls and Emails are being answered promptly, professionally, and courteously by Life Smile.

Life Smile is the one stop solution when you think to outsource Inbound Call Center Services to India because Life Smile offers communication services specifically designed to maximize the efficiency of your direct marketing efforts or to be a part of your technical support team.

Life Smile provides a comprehensive, best-in-class, value-based outsourcing solutions that are built upon its professional processing expertise and people management expertise. To effectively deliver excellent quality of support service and guaranteed performance Life Smile develops the quality parameters supported by an updated knowledge management and customer analysis in relation to specific requirements of a particular business. These parameters based on the buying patterns and behavior, continuously tracking and compiling customer feedbacks, frequently asked questions, average time to answer, calls offered, abandon rate and agent occupancy are always developed in close conjunction with our clients are critical in assessing performance, and, consequently, in enhancing customer satisfaction.

Life Smile has best technology solutions that enable seamless transfer of calls and enable high quality of synchronous customer contact ensuring that the end customer receives a crisp and accurate response that meets the highest standards of style, accent, tone, spelling and grammar. Our highly trained professional executives will work together with you as a partner building a strong, successful long-lasting relationship with your customers.

Life Smile customer support services center in India can offers skilled, professional, experienced customer support and technical service representatives helpful in a faster ramp-up, launch and roll-out of new campaigns and due to the vast experience of working in similar processes a rapid response to the market conditions with improved market coverage, enhanced reporting and analytical capabilities, account management expertise and remote call monitoring facilitation.

Life Smile is committed to meeting your Service level agreement within the first week of the process launch, starting with the analysis of the customer queries and creating standard answers needed for all forms of support, including Emails, Web-chats and Telephone. inbound call center in India can offer.

Quality is of prime importance. We believe in sustained quality as a critical factor for our continued success and growth and as a clear differentiator of our capabilities. Our consistent focus on quality benchmarks enable us to isolate weak links and assist in identifying ways and means of improving our processes and adopt best practices.

Our quest for quality of services is not limited to just contact center operations. All activities that could affect the service delivery or compatibility with client expectations are viewed as factors influencing quality. In keeping with our mandate, we provide quality services that don\'t just satisfy clients, but far exceed their expectations.

Our quality policy is aimed at accomplishing high standards of service by: Effectively maintaining a Quality Management System

• Continually improving upon its processes and tools
• Training and Development of every member of the organization
• Deploying the most appropriate technology and infrastructure

Quality To The Power Of Six. Six Sigma (6S) is a customer focused, data driven methodology for achieving breakthrough and continuous improvements in business, service processes and their designs in order to be able to provide near-perfect services.

The word "Sigma" is a statistical term that measures how far a given process deviates from perfection. The idea behind Six Sigma is in measuring six such standard deviations between the mean and the nearest specification limits in any process, to enable us to systematically figure out how to eliminate them and get as close to "zero deviations" as possible.

Six Sigma advantage

• Helps better understand client requirements.
• Helps design service processes that meet desired quality levels.
• Helps in measurement of process performance parameters.
• Helps in continuous process quality improvements in a transient environment.
• Helps in reducing process variation.

Critical issues in an outsourced service scenario

• Understanding customer requirements in a dynamic global environment.
• Process efficiencies to optimally utilize resources.
• Process effectiveness for quality and speed.

Our quest for consistent quality has helped us to:

• Improve our processes, systems & efficiency.
• Maintain consistency in the services we provide.
• Clearly define responsibilities for all employees at all levels.
• Consistently increase client focus.

You are welcome to contact Life Smile at: lifesmile@gmail.com